Privacy Policy
Disclaimers
Product Allergen and Dietary Disclosure
This product is manufactured and/or prepared in a facility where ingredients containing gluten, tree nuts, peanuts, and milk may be present. While reasonable precautions are taken to minimise cross-contact, the product may contain traces of gluten, nuts, and milk. This product does not contain added preservatives and is free from added sugars. Individuals with food allergies, intolerances, or specific dietary requirements should exercise caution. Consumers are encouraged to contact us prior to purchase or consumption should they require further information regarding ingredients, preparation processes, or other dietary considerations.
Returns Policy
Please read this policy carefully before completing your order.
All purchases made through our website, online platforms, or directly from us (including in-person, phone, email, or direct invoice purchases) are final and non-returnable. We do not accept returns, exchanges, or refunds for any products once the order has been completed and payment has been processed.
By purchasing our product, you acknowledge and agree to the following terms:
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All Sales Are Final
Once an order has been placed and confirmed, it cannot be cancelled, returned, or refunded for any reason, including change of mind, incorrect selection, or no longer needing the product. -
Customer Responsibility
Customers are responsible for reviewing product descriptions, specifications, compatibility, and quantities before completing their purchase. -
Damaged or Faulty Products
If a product arrives damaged or defective, you must notify us within 48 hours of delivery with clear photos and order details. We will review the claim and may, at our discretion, offer a replacement or other resolution if the issue is verified. -
Shipping Issues
We are not responsible for delays, lost shipments, or delivery issues caused by third-party shipping carriers once the order has been dispatched. -
Policy Acceptance
By completing a purchase, you confirm that you have read, understood, and agreed to this No Returns Policy.
If you have any questions about a product before purchasing, please contact us prior to placing your order.
Privacy Policy
We are committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, and safeguard personal information.
Our organisation follows the requirements of the Privacy Act 1988 (Australia) and the guidelines provided by the Office of the Australian Information Commissioner (OAIC). We take reasonable steps to ensure that personal information is handled securely and responsibly.
We may collect personal information such as your email address when you interact with our services, contact us, or register for updates. This information is collected only for legitimate purposes, such as communication, providing services, and improving our operations.
We will take appropriate measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information will only be used for the purpose for which it was collected unless otherwise required or authorised by law.
We do not sell or share personal information with third parties without consent, except where required by law or necessary to provide our services.
If you have any questions about how we manage personal information, you may contact us for further information.
Shipping
We aim to make our shipping process simple, reliable, and transparent so you can shop with confidence. All orders are carefully processed and dispatched within our stated handling time, and you’ll receive tracking information as soon as your order ships. We work with trusted shipping partners to ensure your items arrive safely and on time. If any issues occur during delivery, our support team is here to help resolve them quickly. Your satisfaction is important to us, and we’re committed to making sure your order reaches you securely and smoothly.